Horses for main courses

The last couple of weeks have been far from slow for news.

The Pope’s resigned, Oscar Pistorius has been charged with murder after shooting his girlfriend on Valentine’s Day and then a meteor crashed into rural Russia. However, one story threatens to keep them all off the front page – ‘The Great Horsemeat Scandal of 2013’.

The Guardian provides a chronology of events so far, but in short, horsemeat has been found in a number of dishes that claimed to contain only beef.

Reaction has been suitably mixed, from horror to apathy. Some see the deceit as part of a larger criminal activity that conned consumers, failed to adhere to religious doctrines and risked public health and so must be punished, while others take the view that the meals tasted nice, and therefore think, ‘So what?’.

Either way, our trust in those who put their names to the compromised products has been eroded. So far, all the major retailers have withdrawn products, and Findus are the biggest brand name to be affected after their lasagne was found to contain 100% horsemeat.

Our historical relationship with meat is quite complex. In the past, how you saw it depended on your social status. If you were a peasant, you saw the animals when they were alive. So you called them, cows, sheep, pigs and deer. If you were from a higher social status, you saw the animals on a plate. So you knew them as beef, mutton, pork and venison. Note that the latter come from the French, a land of unrepentant horse eaters. But in English, the meat of the horse is simply ‘horsemeat’. We don’t have a fancy name for it, because it’s never really been on the menu.

But for all the gnashing of teeth, is this scandal a major surprise?

Everyday Value

Even before the recession hit, retailers were doing their utmost to be seen to be providing value to shoppers. Often that was achieved by bringing prices down. This is generally accomplished at the expense of the suppliers, who in turn look to make savings from the companies that provide them with goods and services.  Marketing agencies know only too well that negotiations with procurement departments are rarely painless. The same is almost certainly also true for meat suppliers.

When cost cutting becomes endemic and pressure gets pushed down the line, people look for new ways to deliver. It can be the spark for innovation – necessity being the mother of invention and all that – but it can also lead to corners being cut and standards being lowered. In this instance, the consequences are apparent.  Real damage has been done to the brands caught up in the scandal and they will have to invest to build back their credibility.

For shoppers, it has provided a wake-up call and brought the whole meat processing business into the spotlight. Far from being happy and healthy beasts, we now know that meat is sent from country to country before it finally ends up on our shelves.

Effect on Shoppers

For some, these revelations will change behaviour.  A survey by Consumer Intelligence found that around one in five shoppers will cut back on the amount of meat they’ll buy, while around three in five are more likely to buy meat from independent shops. Inevitably though, the indignation will wear off and in the medium term, the convenience of supermarkets will win back many of those who ever managed to find a local butcher.

The irony for those who do stop buying processed meat is that, just as someone who is burgled tends to react by improving their security arrangements, new regulations will soon be implemented to improve standards in the meat supply chain. These ought to mean that the standard of meat we buy will soon be higher than ever.

Beyond processed meat, there may be benefits to consumers as food brands in other categories take a closer look at their own processes to ensure they don’t end up making the wrong type of headlines in future.

Indeed, for all the unpleasantness, perhaps we should be grateful that while we have been tricked and there has been serious criminal activity, it was ‘only’ horsemeat that entered the food chain. Had it been something more emotive like dog meat or far less pleasant like rat meat, the damage to the brands and retailers would have been much harder to overcome. In the meantime, the whole episode provides a clear lesson to brands, retailers and shoppers alike.

Cheap often comes at a high price.

The Devil is in the Detail in Retail

Retail, we are reliably informed by those who know, is detail.

That is to say, attention to detail is essential, and if you can take care of the little things, the big things will largely take care of themselves.

At first, this sage advice sounds most helpful and reassuring. It is only when you consider that a large UK supermarket stocks around 40,000 items that you realise the size of the task of looking after the little things is gargantuan.

And so assistance is sought in technical solutions capable of processing huge amounts of data and an army of moderately paid staff charged with keeping things ticking over and customers satisfied.

Inevitably though, automated systems lack a human touch and staff can have a low boredom threshold. This dangerous combination can lead to things that may offend or amuse and will almost certainly end up on the internet.

For example, having popped into the newly opened local Tesco Express, Zeitgeist was surprised to be offered a satanically priced washing powder.

Presumably ideal for a hot wash

While the link between the special price and the Number of the Beast may not deter too many cash strapped Brits, if Tesco want their global expansion plans to run smoothly they might want to pay a little more attention to the detail of numerology and the cultural significance of certain numbers in territories are planning to target.

Similarly, a couple of photos taken in-store of awkwardly labeled food have been doing the rounds on the internet lately and suggest that this is not an isolated case.

Clearly, the item description section has a finite space which can present a challenge when a product has a long name or many ingredients. Abbreviation is the obvious solution but again, failure to take care of the little things can spell trouble.

The first example, again in Tesco, was for Welsh Lady Assorted Fudge. It even offered Clubcard points. Unfortunately the label presented to shoppers looked like this.

No sooner had the fudge gone viral that an equally unappetising lunch offering began doing the rounds.

Given how obvious the humour was in the abbreviations, there is little doubt that mischievous staff have been having a little fun. If this is the case and the labeling is not automated or validated there seems to be little that can be done to avoid recurrences, much to the pleasure of web users craving a childish laugh.

In the meantime, we’d suggest someone goes and checks the shiitake mushrooms and cockles in vinegar just in case.

Sustaining the Green Push for Brands

Zeitgeist was recently asked to write an article on sustainability trends for the coming year. The following is an altered excerpt of the original article…

There is a hotel in Italy, nestling in the heart of the Tuscan countryside. It literally blends in to the surrounding hills; they form part of the architecture of the building. The Klima Hotel is not just an aesthetic triumph, however, for the soil that forms the roof of also helps keep the building insulated, saving on both cost as well as emissions that would otherwise be generated from artificial heating.

Today, sustainability issues are more prevalent than ever, as organisations and corporations desperately try to set themselves apart from their peers, creating a manifesto for their brand. Often though these efforts can amount to little more than lip service, a practice in danger of becoming as saturated in use as the phrase ‘lip service’. So many brands are exploiting these issues that it no longer suffices merely to say x amount of the paper used in the office is being recycled. There has to be a point, a purpose to the policy that goes beyond cosmetic dalliance. It’s not just about having a solar panel here or a wind turbine there, though these are important things. It’s about recognising changing shopper habits; since the recession, people want to be able to keep items for longer, reuse them, pass them on or put them to a different use entirely.

Pepsi’s Refresh Project has been an earnest attempt at promoting issues of sustainability, and not just environmental. Several supermarkets are currently making an impressive effort in this area too… Sainsbury’s take their sustainability credentials out of store, with beehives to help sustain the bee population, and even treehouses for, well, who wouldn’t want a treehouse? The Sainsbury’s in Gloucester Quay has employed an impressive array of sustainable initiatives, one of the most interesting being a device that takes the kinetic energy of cars as they pass into the car park and uses it to help power the store. It’s technology like this that can be taken a step further; can these touch-sensitive pads be used to monitor where free spaces exist, to direct shoppers using digital signage? 7-Eleven in Japan are planning to use LED lighting and solar panels on 1,000 of their stores, but the key point is their desire for charging points for the Prius. It illustrates that sustainability is not just relegated to specific areas, it is a way of life, a lifestyle that encourages responsibility as well as innovation. So far we’re lacking the impetus for that innovation…

What constitutes the next step? One trend is that of upcycling, that of not just dumping your goods into a big box with a swirly arrow on it, rather actually stretching the efficiency of your products once their initial purpose has expired and reconstituting them for entirely different purposes. At a recent LS:N trends briefing, London designer James Gilpin’s latest work was mentioned; it involves using urine from diabetics (therefore with a heavy sugar content) and turning it into a premium, single malt ‘Gilpin Family Whisky’. In this instance, the material is such that it is already labeled as ‘waste’, but actually still has the potential to be something else. While shopper habits might preclude a desire to see old urine sitting on supermarket shelves any time in the near future, as consumers get more thrifty, such a philosophy would go down well in homeware.

There is more than enough room then for aesthetic beauty and sustainability to co-exist. Fashion brand Hermès recently launched a line of accessories created from upcycled materials. The copy for a brand of upcycled wooden watches is beautiful in of itself; “Completely absent of artificial and toxic materials, the WEWOOD Timepiece is as natural as your wrist. It respects your skin as you respect nature by choosing it… the perfect natural mate, whose story also becomes yours”. Selfridge’s recently unveiled its Project Ocean, “aiming to raise awareness of the dangers of over-fishing”, Contagious reports. One very whimsical example recently highlighted by PSFK was the creation of furniture from old parts of the fair on New York’s Coney Island. Not only is this sustainable production, but it also imbues these “new” items with an in-built past, a piece of history that people can continue to live with (and eat off of, too, I suppose). And we all know how things get better with age.