From the August Zeitgeist…
Research In Motion, of Blackberry fame, have been somewhat nervously watching iPhone’s app empire build and Google’s Android software take off. Though Blackberry’s [rather large] niche in the business world is secure for now, competition is increasing. This article revolves around the necessity for both clarity of brand and clarity of privacy.
The brand has been trying recently to spread its wings in its campaigns to accommodate things you wouldn’t normally associate with it, such as not having to constantly respond to mind‐numbing emails. This puts the manufacturer in a difficult position; other than the TV spot below, it was unclear to what extent the brand was embracing the mentality of appealing to broader and more disparate audiences.
Now Mashable reports that Blackberry has developed a social network, which launched recently. This seems to gel nicely with its new desire to appeal more to non‐business users. The network, dubbed, inspiringly, “MyBlackberry”, “offers social profiles, app recommendations and more[.]
BlackBerry’s real goal is feedback and getting customers to answer each other’s support questions”. While this may save the technical team time, it’s not certain to bring much benefit to the user, who will most likely not be looking for a collaborative Yahoo! Answers‐like approach to their important technical question. It will have to convince those users used to seeing their device simply as a way to phone and email others. Moreover, finding users who have the time to participate in MyBlackberry and whose company has not for security reasons restricted access to programs like this (and the chat service that comes as standard), will prove difficult.
Concerns over security were highlighted last week in the UAE when thousands of Blackberry users unwittingly installed spyware on their handsets, thinking it was a harmless update from their network provider, Etisalat; who were in reality receiving private user data until RIM put a stop to it. The incident reveals that blind trust can be easily exploited. The backlash to follow, however, will certainly benefit the rival network provider, Du, and the uproar this incident has caused in international news should be a reminder for companies to always spell out even the smallest changes in the way information about their clients will be collected.
Previous examples of this include BT’s experiment with Phorm, and Facebook’s short‐lived venture with Beacon, which Media Week called “catastrophic”. In today’s current technological – never mind economic – climate, people are demanding transparency; whether it be from banks or network providers.